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- Managing client matters accurately and efficiently using the case management system, Proclaim, in compliance with regulatory requirements.
- Preparing, organising, and maintaining legal files and supporting documentation.
- Handling diary management, including scheduling client appointments and other meetings.
- Drafting and formatting client correspondence via audio typing, word processing, or digital dictation.
- Managing client and third-party calls, enquiries, and requests in a professional and courteous manner.
- Overseeing emails, post, photocopying, and general administrative tasks as required.
- Preparing court documentation, including e-bundling.
- Uploading documents accurately via the online divorce portal.
- Assisting with client billing and account management.
- Providing support to colleagues and the management team when needed.
- Strong verbal communication – Ability to listen attentively and respond professionally.
- Excellent written communication – Clear, concise writing with accurate grammar and punctuation.
- Exceptional organisational skills – Ability to prioritise tasks effectively and manage time efficiently.
- Proficiency in IT systems – Strong working knowledge of Microsoft Office and case management software (Proclaim).
- Team-oriented mindset – A positive, supportive approach to working with colleagues, fostering a collaborative environment.
- 23 days’ holiday + bank holidays + additional holidays over Christmas when the office is closed
- Additional holidays as a reward for long service
- Stakeholder pension
- Company paid NHS top up scheme membership
- Regular ad-hoc reward and recognition, colleague events and wellbeing days
