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We are currently seeking a proactive and hands-on Guest Service / Assistant Hotel Manager to join our team. This role requires a candidate with a great and outgoing personality, strong leadership skills, and the ability to effectively train team members. It is an absolutely hands-on position, demanding that you lead and support the team from the front. The hotel boasts a very high guest satisfaction score, and to be successful in the role, you must ensure its continued success and improvement through comprehensive training initiatives. Flexibility is key, as you will need to be available for early, but mainly late- and occasional night shifts and weekends. The ideal candidate will have a background in team management, and must have a good understanding of Front Office, Housekeeping and F&B procedures, and the ability to assume full responsibility in the General Manager's absence while actively contributing to the day-to-day running of the hotel.
Responsibilities:
Lead by example by actively participating in daily hotel operations, including front desk duties, housekeeping, maintenance, and F&B.
Manage and motivate a team of hotel staff members, providing hands-on training, guidance, and support to ensure high standards of service.
Oversee HR procedures, including recruitment, training, scheduling, performance evaluations, and disciplinary actions when necessary.
Ensure compliance with health and safety regulations and procedures, conducting regular inspections and training sessions to maintain a safe and healthy environment for guests and staff.
Assume full responsibility for hotel operations in the absence of the General Manager, making decisions and addressing issues promptly and effectively.
Handle guest inquiries, complaints, and special requests, resolving issues promptly and ensuring a positive guest experience.
Monitor inventory levels, procurement, and budgetary goals to support operational requirements, identifying cost-saving opportunities where possible.
Maintain a visible presence throughout the hotel, engaging with guests and staff to ensure satisfaction and address any concerns.
This role necessitates active participation in covering shifts.
You must have:
Minimum of 2 years of experience in hotel management, with a hands-on approach to leadership.
Proven problem-solving abilities and the capacity to make sound decisions independently.
Proven track record of improving guest satisfaction.
What we offer:
Opportunities for career advancement and professional development.
Discounted rates on hotel accommodations for employees and their families.
A positive and collaborative work environment with a supportive management team.
If you are a hands-on leader with a passion for hospitality and a commitment to excellence, we want to hear from you.
