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We have an exciting opportunity for an experienced Customer Service and Sales Administrator to join a busy team within our established and growing client. This role would suit someone highly personable with excellent communication skills, attention to detail and a high level of accuracy.
This is a 12-month (maternity cover) contract and will be based at our client's head office in Datchet.
Salary is £25k - £30k per annum depending on experience, plus benefits.
Hybrid working (two days in the office).
9am - 5pm (45 minutes for lunch)
Key responsibilities:
- Process sales orders, including liaising with suppliers, and logistics, including shipping and aftercare support to ensure high levels of customer service are met.
- Advise customers of shipment ETAs, or incoming item ETAs.
- Provide customers with price lists, item specifications, etc., including a variety of compliance documents.
- Resolve any queries for UK and European distributors, investigating discrepancies with shipments and invoices.
- Resolve queries and complaints via phone, email and post. Liaise with suppliers and engineers to provide technical advice when required.
- Assist with Customer Services, providing an efficient and timely service that provides added value to end users.
- Issue customer complaint summary, to be kept up to date every month so we can monitor possible problematic items and keep senior management informed of possible repercussions.
- Support the team with document retrieval during audits.
- Maintain excellent communication channels throughout the company.
- Support other areas of the department during periods of sickness or absence.
Key skills:
- Previous admin and customer service experience gained within a busy, high-performing sales environment.
- Data entry experience, including experience with different systems
- Good working knowledge of Microsoft Office 365
- Accurate typing skills
- Ability to set goals and manage deadlines
- Good level of English language, both written and spoken
- Excellent team player, with willingness to assist others
- Good interpersonal and communication skills
- Strong drive for accuracy
- Focused and hard-working
- Flexible, helpful attitude
- Ability to work unsupervised
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
