Customer Service Coordinator

Customer Service Coordinator - Part-Time
Location: Colnbrook
Hours: Part-time, 5 hours per day (Monday to Friday Flexible hours between 09:30-18:00)
Fully Office Based
Salary: £15,500 to £17,500 pro rata

Benefits include:
Flexibility in working hours - with scope for hours to increase as the role grows
Competitive salary
Opportunity for growth within the company.
Company Pension dependent on rules and regulations
BUPA Listening Ear
Access to training course

Free Tea, Coffee and Soft drinks

Free Parking

25 days holiday per annum, plus bank holidays

Due to the ongoing growth of the business, we have two vacancies for a part time customer service coordinator to join the team in our Colnbrook office. You’ll be passionate about the customer experience and motivated to work with others to deliver a best-in-class customer service experience. You’ll be computer literate and capable of multi-tasking in a fast-paced environment. Your enthusiasm to find and fix problems will be where you excel, with clear communication skills to keep others informed whilst being accountable, diligent and always working with your team to deliver the perfect experience for all customers.

Key Responsibilities:

• Excellent interpersonal and active listening skills.
• Clear communication skills and a strong command of the English language.
• Strong attention to detail.
• Ability to work well in a team.
• Multitasking skills and good organizational abilities.
• Listen carefully and understand customers’ circumstances and needs.
• Answering all customer queries/bookings via Phone, Email, and internet.
• Be proactive in resolution of any queries, dealing with both internal and external customers
• To achieve your individual daily targets as set by the Customer Service Manager.
• Chasing delivery reports as to keep clients informed on their deliveries.
• General administrative tasks.
• Assist with receiving and processing shipments.
• Help with fulfilment projects.

Requirements:

• Confident telephone manner.
• Strong written, listening and verbal communication at all levels.
• A personable approach.
• Approachable, empathetic, and considerate
• Accurate attention to detail.
• A team player who can demonstrate initiative.
• Ability to manage own workload and meet company targets.
• Excellent customer service – ability to provide solutions.
• Computer literate.
• Excellent administrative and strong organizational skills.
• The ability to stay calm whilst under pressure.
• Be able to act with due care, skill and diligence.

Next Steps
If you're ready to take on a rewarding role where your contributions will make a difference, apply now! Contact Hiten via call (phone number removed) / (phone number removed)