Service Administrator

Reed

Posted 9 hours ago, valid for 21 days

Slough, Berkshire SL3 8LP

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The position is for a Service Administrator - Level III on a 12 to 18-month fixed-term contract, working from 8 am to 4:30 pm.
This role requires significant relevant work experience and involves serving as the first point of contact for customers, promoting quality service, and assisting with business growth.
Key responsibilities include developing relationships with customers, creating work orders, troubleshooting issues, and documenting service actions.
Candidates should possess effective communication skills, conflict management abilities, and a strong customer focus, along with financial acumen.
The salary for this position is not specified, but further education or certifications related to the field are advantageous.

12 -18 Month FTC 8am to 4.30pmI am seeking a Service Administrator - Level III to serve as the first point of contact for our customers, promoting quality customer service and assisting with business growth within the branch. This role is crucial in developing positive relationships with key customers and ensuring efficient service management.Day-to-day of the role:

Serve as the first point of contact for customers either on the phone or at the branch.
Develop positive relationships with key customers by assessing their needs and gathering pertinent information.
Create basic work orders in appropriate systems and provide status updates to customers as requested.
Utilize various service tools to maintain products or diagnose and troubleshoot issues, ensuring effective resolution.
Document all service actions in the service management system to maintain accurate records of work done.

Required Skills & Qualifications:

Education: High school diploma or equivalent; further education or certifications related to the field are advantageous.
Experience: Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience.
Competencies:
- Effective communication, capable of delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Proficient in managing conflicts and handling conflict situations effectively.
- Strong customer focus, building robust customer relationships and delivering customer-centric solutions.
- Ability to direct work by providing direction, delegating, and removing obstacles.
- Financial acumen to interpret and apply understanding of key financial indicators for better business decisions.
- Instills trust and gains the confidence of others through honesty, integrity, and authenticity.

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