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Customer service representative
Trainee Courier Customer Service Agent

Trainee Courier Customer Service Agent

First Choice Staff

Posted 15 hours ago, valid for 4 days

Slough, Berkshire SL3 0FF, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

An established Courier Service organization is seeking to recruit a Trainee Courier Customer Service Agent due to expansion.
The ideal candidate should be enthusiastic and confident, with a focus on starting a career in a busy Customer Service/Operations role.
Responsibilities include tracking shipments, supporting the customer service team, handling phone calls and emails, and quoting courier shipments.
Candidates should have good interpersonal skills to interact with staff from other Large Courier/Freight organizations and will primarily work Monday to Friday, 9am-5pm.
A car driver is preferred for this role, and the position does not specify a required salary or year of experience.

We are working with an established Courier Service organisation who due to expansion looking to recruit a Trainee Courier Customer Service Agent.

We are looking for an enthusiastic, confident individual looking to start their career within a busy Customer Service/ Operations role. The role is split into 2 areas as below; you will be dealing with other Large Courier / Freight organisation so need to have good interpersonal skills to deal with all levels of staff.

Monday to Friday 9am-5pm

Courier customer service

Tracking and updating shipments.

Supporting our current customer service team.

Answering phone calls and emails.

Speaking with clients regarding their shipments.

Quoting courier shipments.

Learning the process from start to finish for importing and exporting via courier services.

Freight operations and customer service

Quoting clients for air, road and sea freight.

Operating air, road and sea freight bookings.

Updating clients on their shipments.

Mainly working on email, some clients may call direct for updates.

Learning the process of importing and exporting start to finish via road air and sea freight.

Due to location, Car Driver preferred.

If you do not hear from us within 7 days, your application has been unsuccessful.

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