Job Title: Junior Support Administrator
Location: Burnham
Salary: £28,000.00-£30,000.00 per year
Job Type: Full-time, Permanent
About Us: With over twenty years of experience in the building management industry, we have grown to include the delivery of all smart building solutions and serve over 100 sites. We are seeking a detail-oriented and proactive Junior Support Administrator to manage administrative tasks and provide support for our engineering team.
Key Responsibilities:
Inbox Management:
- Monitor and respond to general inbox queries in a timely manner.
- Prioritize and escalate important enquiries to the appropriate department or team member.
- Ensure effective communication and follow-up with customers or internal stakeholders.
Engineer Reports:
- Prepare and send completed engineer reports to clients, ensuring accuracy and completeness.
Booking Confirmations:
- Send booking confirmations to customers.
- Handle any customer queries.
Job Setup:
- Accurately set up new jobs in the system.
- Coordinate with engineers to ensure all necessary materials, tools, and equipment are in place before job execution.
- Order parts and materials needed for ongoing and upcoming jobs.
Skills and Qualifications:
- Strong organizational and time-management skills.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office (Excel, Word, Outlook) or similar software.
- Ability to manage multiple tasks and prioritize effectively.
- Experience in customer service or administrative support roles preferred.
Additional Information:
- Ability to work in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Must be able to work independently as well as part of a team.
Benefits:
- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- No weekends
If you are a proactive individual with a keen eye for detail and a passion for supporting engineering operations, we would love to hear from you!