Senior Import Operator

We are seeking a highly skilled Senior Global Forwarding Agent to manage international shipping operations across Ocean & Air freight. This role requires a deep understanding of industry processes, documentation, and financial components, ensuring smooth execution of shipments while maintaining high service standards.

• Oversee and execute end-to-end international shipments, ensuring compliance with all regulations and customer SOPs.
• Process and manage financial aspects of shipments, including accurate billing and invoicing.
• Utilize industry expertise to troubleshoot challenges and develop effective solutions.
• Coordinate shipments and mentor team members on booking approvals, pre-alert processing, governmental filings, and deliveries.
• Maintain accurate data and documentation in Navisphere and other relevant platforms.
• Generate complex freight quotes based on client and network needs.
• Provide real-time tracking and shipment updates to customers.
• Ensure high-level data integrity by verifying shipment details, INCOterms, routing, and documentation.

• Develop and maintain strong relationships with customers, vendors, and internal teams.
• Act as a subject matter expert and primary contact for customer inquiries and issue resolution.
• Lead by example in customer retention, outreach, and account expansion.
• Collaborate cross-functionally with account management teams to improve processes and service delivery.
• Monitor customer shipment trends and provide strategic insights.

• Ensure all customer SOPs are up to date and adhered to.
• Identify opportunities to enhance efficiency through technology and process improvements.
• Support Sales Executives and Account Managers with customer reporting and analysis.
• Perform other duties as needed based on team and company requirements.

• 3-5 years of Global Forwarding experience (Ocean & Air).
• High school diploma or GED.
• Proficiency in Microsoft Office Suite.
• Familiarity with CNS & Destin8 (Ocean Port Platforms).
• Fluent in English (written and verbal).

• Associate’s or Bachelor’s degree in Supply Chain, Logistics, or International Business.
• Extensive knowledge of international shipping regulations and industry best practices.
• Strong multi-tasking skills and ability to adapt in a fast-paced environment.
• Excellent communication and problem-solving abilities.
• Prior experience in customer service and account management.
• High attention to detail with a strong track record of compliance and cost control.
• Fluency in additional European languages is a plus.
• Familiarity with customs procedures and bonded transport operations.