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Freightserve recruitment are looking for an experienced Air Export Clerk for a small well-established Freight Forwarder based in the Colnbrook area.
Responsibilities:-
- Be committed to excellent service quality.
- Liaising with overseas agents
- Dealing with customers on a day to day basis.
- Liaise with all new and regular customers on all queries and issues through regular contact by telephone
- Take all incoming calls, and emails from customers for new bookings using appropriate documentation
- Ensure any special requirements or instructions are clearly specified
- Ensuring accurate accruals and cost accuracy.
- Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements
- Review all customer booking instructions ensuring these are understood and followed
- Ensure full understanding and strict compliance to customs processes and procedures
- Responding to customer booking and overseas agents requests
- Research and provide competitive quotations
- Entering HM Customs entry procedures (NES).
- Developing effective relationships and negotiating with carriers and overseas agents
Required Experience:-
- Completing all Export documentation
- Customs entries
- High level of accuracy with attention to detail.
- Ability to work under pressure and to tight deadlines.
- Ability to work effectively under own initiative.
- Good team player.
- Good written and verbal communication skills
Working Monday - Friday 0900 - 1730
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.
