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The Recoveries & Litigations Specialist will assist the team with collections from terminated accounts through customer negotiation or careful management of third party partners. They will be responsible for recovering the asset where applicable, and for leveraging collateral into payments, whether through negotiation or via legal routes.
The role will encompass the following workstreams:
- Repossessions
- Litigation
- Cash Recovery
- Insolvency
PRINCIPAL ACCOUNTABILITIES:
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
- Prepare appropriate documentation to instruct an external agent
- Undertake all collections activities in accordance with the required regulations; Companies Policies and Guidelines
- Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required
- Review SLA adherence and performance reports (in conjunction with the Manager)
KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS:
- Minimum of A levels or equivalent
- Experience in the automotive or consumer finance industry preferred
- A minimum of 1 years' experience in a Collections or Recoveries role preferred
IT SKILLS PROFILE:
- Excel and Word to Intermediate level
- Workflow management
