Sales Administrator

Red Sky Personnel is seeking an Inbound Sales Administrator responsible for supporting the sales team by managing and responding to incoming sales enquiries, maintaining customer records, and facilitating smooth communication between the sales team and clients.

Key Tasks:

• Inbound Sales Management and Support:

  • Respond to incoming sales enquiries promptly and professionally.
  • Assist the sales team in managing leads and prospects.

• Customer Relationship Management and Administrative Duties:

  • Maintain accurate and up-to-date customer records.
  • Manage customer accounts and ensure high levels of customer satisfaction.

• Communication and Coordination:

  • Facilitate effective communication between the sales team and clients.
  • Coordinate with internal departments to ensure smooth order processing and customer service.

Specific Tasks:

• Processing Sales Orders:
  • Enter orders onto ERP/MRP system.
  • Scan and electronically file sales orders/information to customer files.
  • Obtain signatures/authorisation and liaise with the factory for lead times and with logistics for component availability.
  • Obtain and record Sales Tax Exemption forms for US customers.
  • Send order acknowledgements to customers.
  • Notify customers of dispatch delays when appropriate.
  • Liaise with customers on order progress.
  • Process web orders when needed.
  • Liaise with sales on required samples and process accordingly.
  • Liaise with engineering on PDRs required and process accordingly.
  • Acknowledge and process orders.

Special Circumstances:

• Primarily office-based with occasional domestic and international travel in support of the sales team.

Hours:37.5 hours per week, 5 days per week

Salary:£25,000 - £28,000 per annum