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Freightserve recruitment are looking for an Trainee Airfreight Operator for a major Freight Forwarder. The company is based in the Colnbrook, Berkshire area.
About the position:
Joining the airfreight team at London Heathrow to learn all aspects of the business, with a long term goal to cover all areas including imports and exports.
Key Tasks and Responsibilities will include:
- Be committed to excellent service quality.
- Liaising with overseas branches and internal customers
- Dealing with internal and external customers on a day to day basis.
- Liaise with all new and regular customers on all queries and issues through regular contact by telephone
- Take all incoming calls, and emails from customers for new bookings using appropriate documentation
- Ensure any special requirements or instructions are clearly specified
- Ensuring accurate accruals and cost accuracy.
- Accuracy and timelines of documentation (HAWB/MAWB/DUCR/MUCR) processing meets KPI requirements
- Review all customer booking instructions ensuring these are understood and followed
- Ensure full understanding and strict compliance to customs processes and procedures
- Accurate and timely management of all mandatory milestone data
- Understanding of the airfreight product including Incoterms
- Responding to customer booking and overseas agents requests
- Research and provide competitive quotations to both internal and external customers and follow to ensure good success rate.
- Entering HM Customs entry procedures (NES).
- Raising sales invoices accurately within agreed KPI timescales
- Developing effective relationships and negotiating with carriers and overseas agents
- Daily / weekly admin duties / Post flight Filling
- Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulation.
- Supporting on month end finance.
- To fully understand and be conversant with the standard operating procedures
About you:
The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office.
- High level of accuracy with attention to detail.
- Ability to work under pressure and to tight deadlines.
- Ability to work effectively under own initiative.
- Competent in commercial IT packages including Word, Excel, E-mail
- Hard working, diligent with a flexible adaptable approach.
- Good team player.
- Good written and verbal communication skills
Hours are Monday - Friday 0900 - 1730
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment!!!
