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Application Support Analyst

IT Talent Solutions Ltd
Posted 5 days ago, valid for 17 days
Location

Slough, Berkshire SL13XX, England

Salary

£18,000 - £21,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Application Support Analyst position involves handling incoming support calls, monitoring support tickets, and resolving technical issues.
  • Candidates should have experience with SQL, Windows OS, databases, web servers, and remote access tools, along with excellent communication skills.
  • The role requires a passion for technology and the ability to work independently in a fast-paced environment.
  • Experience with Jira is preferred but not mandatory, and candidates should be enthusiastic learners.
  • The salary for this position is competitive, and candidates should have a minimum of 2 years of relevant experience.

Application Support Analyst

Roles & Responsibilities

  • Handle incoming support calls from customers, offering assistance and resolving issues.
  • Monitor and respond to support tickets within the agreed SLAs.
  • Analyse, diagnose, and resolve technical issues; escalate to the development team when necessary.
  • Manage and track support issues using Jira until resolution.
  • Install and customize applications for new clients.
  • Conduct training sessions to onboard new users.
  • Test bug fixes provided by the development team before delivering to customers.

Qualifications & Experience

  • Passion for excellence and a strong interest in emerging technologies.
  • Enthusiastic, hands-on learner who picks up new skills quickly.
  • Familiarity and experience with:
    • SQL
    • Windows OS
    • Databases
    • Web servers
    • Remote access tools
  • Experience with Jira (preferred but not required).
  • Able to work independently with minimal supervision.
  • Excellent communication and interpersonal skills; comfortable in an agile, fast-paced environment.

You must possess excellent communciation skills couple with a driving licence.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.