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A fast paced, expanding, financial services organisation is looking for a Recoveries and Litigation Specialist to join their Collections Department.
This opportunity will suit someone with similar experience, looking to join a company during an exciting period of growth.
Based in Slough with options for hybrid.
Key responsibilities
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
- Undertaking the prescribed business processes as required, by being responsible for acquiring regular updates from third parties, and updating the contract to reflect the correct position
- Establish and manage third party relationships with specialist agents, solicitors, and trace specialists if required
- Treats customers with respect adhering to the principles of Consumer Duty ensuring an optimal customer outcome is achieved in every instance
Experience/skills
- Experience in a collections
- Word and Excel to intermediate level
Benefits
- 25 days holiday
- Pension
- Healthcare
- Hybrid - 3/2 office/home
- Excellent company that value their employees
