Operations Manager

Freightserve recruitment are looking for an Operations Manager for a well-established niche sector Freight company. The company is based in the Colnbrook area.

Overview:

Our client is seeking an experienced and highly motivated Operations Manager to oversee and optimize their logistics operations. The successful candidate will be responsible for leading a dynamic team, ensuring accurate and efficient shipment processing. The Operations Manager will play a crucial role in streamlining processes, enhancing efficiency, and maintaining the highest standards of service in the transportation and logistics industry.

Responsibilities:-

Team Management:

Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse.

Foster a positive and collaborative work environment.

Conduct regular performance evaluations and provide constructive feedback.

Develop training programs to enhance team skills and knowledge.

Route Optimization:

Liaising with the driver controller and driving team on a daily basis.

Collaborate with the planning team to enhance route efficiency.

Monitor and adjust routes to accommodate changes in demand or unexpected events

1. Driver Management:
   • Support the driver controller identifying problem routes / problem drivers.
   • Manage driver schedules to ensure operational efficiency in processing shipments.
   • Resolve issues and conflicts in a timely and effective manner.
2. Quality Control:
   • Establish and maintain quality control measures for shipments.
   • Monitor and enforce adherence to standard operating procedures.
   • Implement continuous improvement initiatives to enhance workflows, output rates and minimising processing errors.
3. Warehouse:
   • Oversee inventory levels and warehouse organization.
   • Maintain a safe working environment and ensure adherence to Health and Safety procedures in the warehouse.
4. Art Team, Remail and Customer Service:
   • Collaborate with the Art and customer service team to address client inquiries and concerns.
   • Liaise daily with both teams and resolve issues promptly to maintain positive client relationships.
   • Ensure packing runs are managed efficiently and art shipments are held / released for shipping according to payment (schedules).
   • Ensure that remail is processed daily and dispatched daily according to schedule.
5. Cost Management:
   • Monitor and control operational costs within budgetary constraints.
   • Identify cost-saving opportunities and implement efficiency measures.
   • Meet with courier and freight suppliers for service level and price negotiations.
6. Compliance and Regulation:
   • Ensure compliance with transportation regulations and industry standards.
   • Keep abreast of changes in regulations and implement necessary adjustments.
   • Work closely with legal and regulatory affairs to mitigate risks.

Skills Required:-

Proficient with Microsoft Suite

Excellent interpersonal skills and team player

Problem solving and critical thinking

Qualifications:

• Education to A level or equivalent as a minimum.
• Proven experience in logistics and operations management.
• Certified knowledge of import and export customs procedures and compliance.
• Experience in liaising with relevant HMRC departments.
• Certified knowledge of Dangerous Goods by Air, Sea and Road.
• Forklift licence.

Hours: Monday - Friday 10.30 - 19.30

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.