Director of E-Commerce

Director of E-Commerce

Furniture Village are currently looking for a talented and committed Director of E-Commerce, to join our team based in Slough. This is a full-time, permanent role, and you will receive a competitive basic salary, plus a performance-based monthly bonus - 10-20% of monthly salary.

The Director of E-Commerce role:

Join Britain’s largest family-run furniture retailer, Furniture Village, in an exciting and pivotal role where you can shape the future of our eCommerce division and drive omnichannel excellence.

The successful candidate will be responsible for growing the online performance, driving strategic initiatives and delivering a ‘best in class’ omnichannel customer experience. This is an ideal opportunity for an experienced, highly customer-focussed e-commerce professional with proven ability in the Furniture/Homewares retail sector.

What you will be doing as our Director of E-Commerce:

• Driving and implementing a comprehensive e-commerce strategy that aligns with and accelerates our business growth.
• Identifying market trends, competitor activities, and customer preferences to optimise the online platform.
• Building and leading a high-performing e-commerce team, providing strategic direction, mentorship, and support to team members to achieve the business objectives.
• Utilising analytics to track KPIs and provide regular reports to senior management.
• Collaborating with marketing and agency teams to optimise conversion rates and CX.
• Ensuring SEO markers are hit to ensure traffic flows to the website
• Tracking and demonstrating the value of online in generating leads and driving footfall in stores.
• Overseeing the user experience designing and implementing strategies to enhance website usability and discoverability.

What we are looking for in our Director of E-Commerce:

• Proven track record in scaling e-commerce operations with a deep understanding of omnichannel retailing, e-commerce technologies and digital marketing.  
• Adaptable, customer-first leader who thrives in fast-paced environments and fosters a collaborative culture.
• A good understanding of the omni-channel, furniture sector landscape. Including ‘bricks & mortar’ retail.
• Highly growth-focused with an understanding of the commercials across the business.
• Proven experience in tracking leads and customer touchpoints throughout their journey.
• Experience of working with brands that have multiple stores across the UK.
• Familiarity with emerging trends and technologies in the e-commerce landscape.
• Experience in website management and functionality.
• SFCC (PWA kit) platform or other composable, headless storefront knowledge would be advantageous.
• Analytical mindset with the ability to interpret data to influence strategic decisions.

Salary and benefits you will receive as our Director of E-Commerce:

• A competitive basic salary
• Performance-based monthly bonus- 10-20% of monthly salary
• Annual ‘Family Partnership’ staff profit share scheme (after 12 months of service) – 2024 award equated to 4% of annual salary.
• Private healthcare insurance
• Car allowance

About us:

Here at Furniture Village, we have proudly built a successful retail business that’s a winning environment to work in. It’s the reason why we are industry recognised as ‘Best Retail Family Business of the Year’ and rated as a ‘World Class business to work for’.  We are caring, passionate, honest people who go the extra mile to ensure our customers are always delighted with our service.  At Furniture Village, we take pride in selling beautiful furniture that can last a lifetime and in building strong and lasting relationships with the passionate, dedicated people we work with.

The autonomy and accountability of this position will enable ambitious candidates to help deliver on the ambitious growth goals of the business.  

If you feel you have what it takes to be our Director of Ecommerce then click “apply” today, we look forward to hearing from you!  Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit.

Furniture Village is an equal opportunities employer, and all offers of employment are made solely on merit