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- Manages day to day Sales Orders, invoicing, scheduling, export documentation for existing UK and overseas Customer Contracts.
- Responds to customer request for quotes via phone, email and website.
- Answer the customer enquiries by phone, email or face to face in an effective, efficient and professional manner.
- Administer the relevant contracts ensuring that all information is communicated both internally and externally.
- Ensure accurate communication of updates to customer order delivery status by monitoring customer repair jobs through the workshop.
- Provide internal operations accurate customer product demand schedules and purchasing requirements.
- Provide head office with daily cash reporting and reordering. Responsible for daily petty cash handling.
- Arrange the collection of returning goods from customer premises.
- Be flexible and willing to undertake tasks and roles ie, Parts, service and sales.
- Raise any concerns with the Office Support Manager when necessary.
- Telephone liaison with overseas sales offices and foreign customers as necessary.
- Actively promote all company services and participation in sales promotions.
- Other Ad-Hoc requests made by higher Management as and when required.
- To be successful in this role you will need to be organised, passionate, a good communicator, you will have a confident telephone manner and enjoy building relationships with customers existing and new!
- Proven experience with longevity working in a fast-paced telephone sales support environment.
- Experience within an automotive or engineering environment is beneficial.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
- Knowledge of export procedures and processes.
- Proven experience to work as part of a team.
- Displays a good attitude towards work, and the aims and objectives of the company.
- Strong organisational skills with the ability to multi-task and work under pressure.
