Do you want to work for a global business who are a leader within their field? Do you have excellent communication skills, both written and verbal? If so, then this role is for you! Established over 100 years ago, with offices across the UK and further afield, our client is now looking for an Export Sales Administrator to join their team based in Smethwick. Benefits include: 34 days holiday including bank holidays, an enhanced corporate company pension scheme, a perk box subscription, BHSF Health Scheme, a fantastic employee awards package and free car parking. As the Export Sales Administrator, your duties will include:

Providing an outstanding level of customer service of the overall approach from receiving a sales enquiry including website enquiries through to arranging the despatch of an order
Creating and maintaining quotations and proformas in the CRM system as per the departmental procedures
Updating customers and/or Business Development Manager on information relating to product availability and delivery
Assisting in maintaining and building effective and profitable relationships with key customers
Receiving, processing, progressing and monitoring purchase orders and to maintain data related to all orders and their status
Confirming order receipt to the customer including prices, shipment dates, inspections where required and freight costs where relevant and sending invoices
Obtaining quotes for transport for all services and modes
Obtain and maintain all shipping documents to comply with international trading procedures.
Raising credits and arranging returns where applicable and forward paperwork to customer
Processing Warranties and arrange for replacement items to be despatched to customer, ensuring all authorised returns are received within the agreed timescale
Understanding customer’s requirements when exporting into their country and preparing documentation required to comply; and arrange pre-inspections of orders when required

As the Export Sales Administrator, you will have:

An understanding of customer services, international trade terms and their implications, and good administration skills
Knowledge of product portfolio, prices, authority limits, routes of escalation and customer service procedures
Knowledge of ERP & CRM systems
You may have experience in the following: Sales Administrator, Office Administrator, Export Administrator, Customer Service Administrator, Export Customer Service, Customer Service Advisor or any other similar position

Working 40 hours per week, the client will be flexible with start time and finish time between the hours of 7.30 am to 5.30 pm, Monday to Friday. If you're proactive and eager to contribute to a growing team, this is the perfect opportunity for you to take your career to the next level.

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