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The role is Technical helpdesk, working with a close-knit team of professionals assisting customers via phone, email and remote access with their sophisticated nursecall alarm systems and repairing the products within. If you are excited by this variable role, we have a fantastic opportunity for you to join our growing family company.
We are a leading technology and service provider across the care home sector and the NHS, delivering exceptional service supporting our bespoke designed wireless IT based nursecall systems, and due to expansion are looking to appoint a Technical Service Engineer to perform a helpdesk function based within our C-T Centre in Bournemouth.
Key Role Functions
- Technical Support - Provide a highly responsive level of helpdesk technical support on our systems via any media for customers and CT staff members, gathering information, troubleshooting, guiding and resolving issues via phone and online tools.
- Product Repairs and Upgrades - Fault diagnosis, repair and programming all display based computers and products.
- Assist with implementation and maintenance of hardware, software and peripherals.
- System Configuration - Configuring Nurse Call systems and products efficiently and accurately according to specifications prior to despatch to customers.
- Teamwork - Proactively communicate and assist in any Technical Services task with a positive, enthusiastic attitude and ethos.
The Company
We are proud to be leading innovators in the UK’s nurse call industry for over 50 years. Our high-quality UK manufactured technology coupled with class-leading support is trusted by well-known care homes, NHS Trusts and private hospitals.
Courtney Thorne's innovative wired and wireless nurse call systems are designed to help carers and nurses provide high quality care whilst being cost effective and utterley dependable. We provide live data into the hands of decision makers to aid them in monitoring and improving patient/resident safety and staff activity whilst also being a crucial audit tool.
Courtney Thorne are committed to giving a high-quality service, from initial consultation and installation, to ongoing customer service. Our team of engineers each undergo comprehensive training at our Technical Assistance Centre and ongoing refreshers to stay up to date.
The Person
The key skills, characteristics and qualities of a Technical Service Engineer are:
- Previous experience working with IT on a helpdesk using a variety of common software programs and hardware components, plus a broad knowledge of IT infrastructure.
- Using natural problem solving skills and hands-on IT experience with remote troubleshooting tools and automation programs to resolve technical issues.
- Ability to work alone and in teams where clear communication and accurate reporting into our ERP based processes is important.
- Methodical approach to identifying problems and attention to detail.
- This is an ‘over the phone’ and online customer response role requiring a helpdesk service ethos, empathy and strong people skills, where gathering information and communicating solutions is key.
We are an equal opportunities employer
