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Job Title: Customer Service PartnerLocation: Snodland, Kent (Hybrid working after 3 months)Salary: £25,000 - £27,000 per annum DOEHours:
- Monday to Thursday: 8:00am - 5:00pm (with 30-minute unpaid lunch break)
- Friday: 8:00am - 1:00pm (after 3 months, every 4th Friday will be 8:00am - 4:00pm)
6 month contract starting in January 2025 (this position has the potential to go permanent)
Position Summary
Join a dynamic and dedicated Customer Service team as a Customer Service Partner, where you will be the first point of contact for customer queries and concerns. Working closely with external sales teams and other internal departments, you’ll ensure seamless order processing and provide an exceptional customer experience.
This is a hybrid role, offering the flexibility to work from home after an initial three-month office-based training period. You’ll be a key player in upholding our clients company values of efficiency, accuracy, and customer satisfaction.
Key Responsibilities
- Meet and exceed key performance indicators (KPIs)
- Process orders and quotes accurately through an ERP system
- Verify order acknowledgements before dispatching to customers
- Act as the primary contact for assigned customers and external teams
- Administer and manage large project orders
- Clarify order details with customers to ensure "right first time" processing
- Handle customer complaints, returns, and non-conformance reports
- Maintain communication with Production and Despatch teams regarding order status and delays
- Provide backup support to colleagues to maintain exceptional service standards
- Update and manage team documentation using OneNote
What We’re Looking For
Qualifications:
- GCSE/A Level or equivalent
- Proficient in Microsoft Office (Outlook, Word, Excel)
Experience:
- Proven success in a fast-paced customer service role
- Hands-on experience in order and quotation processing
- Previous collaboration with external sales teams
- (Desirable) Background in manufacturing or the construction industry
Skills and Attributes:
- Exceptional attention to detail and accuracy
- Strong organisational and multitasking abilities
- Professional, friendly, and flexible approach to tasks
- Excellent communication skills, with a confident telephone manner
- Ability to thrive under pressure and meet deadlines
Why Join Us?
This is an exciting opportunity to advance your career in a supportive, collaborative, and forward-thinking company. With opportunities for professional growth and a hybrid working model, this role is perfect for someone looking to make a meaningful impact in customer service.
Apply today to start your new journey in January 2025!
Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
About Morgan Jones:
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Due to the high volume of applicants, we see, that if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion.
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