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Administration Assistant
£12.58 per hour plus company benefits
Part Time - 18 hrs per week
A Top 20 Care Home Group 2024!
Awarded One Of The ‘UK’s Best Companies To Work For’
Eastcote Park is a stunning and luxurious Care Village in Solihull.
We are looking for a part-time Administration Assistant/Receptionist to be the first point of contact at the home.
This role requires someone who has a range of skills with good IT experience and attention to detail. You will be part of a team and work to a rota and will require flexibility on working days. Your shifts will be 12hr shifts between the hours of 8am - 8pm and will include working one weekend in four.
In addition to reception duties you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator's absence.
Main Responsibilities:
• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
Person Specification:
- Excellent customer service skills
- IT literacy – competent with the use of systems
- Previous telephone experience
- Professional telephone manner
- Knowledge of general administration
- Good communication skills
- Neat and well presented
- Excellent written and verbal English
