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- Manage Caseload: Organize and prioritize daily tasks and housing applications.
- Process Applications: Handle housing register applications and update changes in circumstances.
- Maintain Records: Keep digital and manual information systems up to date.
- Communication: Respond to customer inquiries via phone, email, and in-person professionally.
- Property Listings: Coordinate advertising of vacant properties and manage related information.
- End Tenancies: Process tenancy end scripts, handle voids, and manage late key returns.
- Team Support: Provide administrative assistance to team members as needed.
- General Admin: Organize printing materials, maintain email inboxes, and produce spreadsheets and newsletters.
- Strong organizational and time management abilities
- Good IT skills, especially in Microsoft Word, Excel, and email systems
- Excellent communication skills, both written and verbal
- Attention to detail and accuracy
- Ability to work independently and as part of a team
