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B2B debt collection
Fast paced environment, opportunity to develop.
* Contact customers to resolve general debt issues and take regular payments.
* Responsible for the collection performance set against key business metrics and expectations.
* Provide clear lines of sight and progress on debt, cash forecasts, disputes and customer responses.
* Analyse complex, high value accounts to optimise contact success and recovery / acceleration of cash.
* Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
* Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
* Identify collectable debt.
* Support debt escalations and further action to recover outstanding cash where appropriate.
* Utilise Customer Remit to identify correct allocation.
* Use Open Transactions to identify unallocated and partially allocated transactions.
* Raise Refund Request Tickets.
* Identify and raise query tickets to maintain true and collectable accounts.
* Reconciliation of a range of single and multi-site customers.
Essential key skill requirements:
* Experience within a Business to Business (B2B) collections environment.
* The ability to work in a fast paced, changing environment.
* Excellent verbal and written communication skills, in addition to strong customer service skills.
* IT Literate.
* Organisational skills with the ability to prioritise workloads.
Desirable key skill requirements:
* Chartered Institute of Credit Management (CICM) Membership or equivalent.
* Knowledge of Junifer.
* Large scale I&C customer facing experience
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.
