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Our Client, a well-established gas service provider are looking for an experienced Customer Service Coordinator / Administrator with exceptional communication, strong administration and excellent problem solving skills to join their fast paced team.
Starting salary up to £25,000 plus excellent benefits package. Hybrid working- home based with approximately 2 days per month in the office.
The successful candidate will be required to:-
- Liaise with gas suppliers, service providers and customers, ensuring an excellent level of service is provided.
- Handle incoming work requests and queries.
- Manage metering requests for new installs, upgrades, downgrades, exchanges and removals.
- Keep customers and computer system updated with appointments.
- Manage and maintain all job updates.
- Produce job packs.
- Investigate and analyse missed data.
- Liaise with quotations team to ensure all quotations are responded to and raised within agreed timeframes.
- Process customer orders.
- Undertake regular desktop auditing of service provider work, highlighting and reporting any issues.
- Raise purchase orders.
- Accurately collate documentation for metering work.
- Work in a fast paced environment.
- Engage with meter manufacturers, placing orders as required.
- Pursue feedback on issued quotations.
- Generate and issue H&S RAMS for metering works to be carried out.
- Produce reports.
- Build and maintain working relationships with service providers and customers.
- Undertake any other administrative duties as required.
The ideal candidate will have:-
- Experience in a customer service related role.
- Query and problem solving skills.
- Experience dealing with difficult customers.
- Numerical approach with the ability to analyse data.
- Persistent and tenacious attitude.
- Investigative nature, with the desire to follow issues through to completion.
- Experience within the gas industry would be advantageous but not essential.
- Experience in a planning / coordinating role would be ideal.
- Experience working with engineers would be advantageous but not essential.
- Excellent IT skills to include Microsoft Excel, Word and Outlook.
- Strong administration skills.
- Excellent time management with good organisational skills.
- An ability to work under pressure and to tight deadlines.
- Good attention to detail.
- Good customer focus with a desire to resolve issues and ensure customers are satisfied.
- The ability to work with minimal supervision.
Benefits to include:-
- Competitive starting salary of £25,000 depending on experience.
- Hybrid working - home based with approximately 2 days per month in the office.
- Opportunity to join a large, growing Company who invest in their staff and offer excellent career opportunities.
- Full training provided.
- Bonus scheme up to 9% of monthly earnings.
- Pension scheme up to 8% of salary.
- Health care scheme.
- Private medical insurance (after probationary period.)
- Holiday entitlement: 25 days (plus bank holidays.) Increases with service.
- Opportunity to buy 5 days extra holiday per year if desired.
- Working hours: 35 hours per week- 9am - 5pm Monday to Friday.
- Various team building/ social events to include a day at the races.
- Free parking.
- Start date: ASAP
Please be advised that we are unable to respond to all applicants. If you do not hear from us within 14 days of your application, please assume you have been unsuccessful on this occasion.
