Customer Service Advisor

Role: Customer Service Advisor

Salary: £12 - 12.50 per hour dependent on experience

Location: Shirley Solihull B90 and home working

We are working on behalf of our client who is seeking to recruit an experienced Customer Service Advisor to join their business immediately on a temporary basis. This could lead to a permanent Customer Service position for the successful candidate. You will be working in a team of 6, supporting a wide range of customers.

The business operates a hybrid working policy, but you would be full time at their offices at Blythe Valley Business Park during your training period initially. This is a full time working role 9am - 5.30pm.

The role of a Customer Support Advisor requires exceptional levels of attention to detail, accuracy and customer service skills over phone and email.

Due to the office location at Blythe Valley Business Park in Shirley Solihull B90, you will need to be a driver with your own transport due to the poor public transport links.

Role and responsibilities:

• As a Customer Support Advisor, you will be assisting with offboarding customers and handling their requests to cancel their contract service
• Responsible for calculating any early termination fees using an internal database and advising customers of the contractual obligations of ceasing services
• Liaising with third-party suppliers to agree termination dates of service
• Ensuring that termination of services takes place on the agreed date
• Advising finance billing to stop charges in relation to ceased services from the agreed date
• Advising third party suppliers to stop services billed to the company
• Resolving any queries with customers and or third parties either on the telephone or by email
• Chasing third party suppliers for updates as required
• Accurately updating ticketing system
• General customer service and administration support as required within the department

Skills and experience required:

• Proven work history in a customer service role is essential
• Excellent attention to detail and data accuracy skills essential
• Ability to communicate confidently with customers, colleagues and 3rd parties
• Positive and enthusiastic mentality

When you become a permanent member of staff you will receive the following benefits:

• 25 days holiday plus Bank Holidays rising to 28 days with service
• Employee assistance programme
• Free parking
• Hybrid working

If you have the relevant skills and experience, and actively seeking an immediate start temporary role in Customer Service Advisor then please apply today.