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Customer Service Analyst

Entech Technical Solutions Limited
Posted 9 hours ago, valid for 8 days
Location

Solihull, West Midlands B91 3SX, England

Salary

£13 - £17 per annum

Contract type

Part Time

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Sonic Summary

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  • The position is for a Customer Service Professional in Solihull, offering a pay rate of £13.00 to £17.00 per hour depending on experience and pay status.
  • Candidates must have a minimum of experience in customer service, account management, or a similar field, along with essential skills in Salesforce, Excel, and Power BI.
  • The role involves data production, report generation, and developing dashboards for the management team using Power BI.
  • This is a long-term contract opportunity, initially for 12 months, with the possibility of extension.
  • Some hybrid working is available, requiring a minimum of three days per week in the office.
Customer Service Professional - Solihull
Some Hybrid working available (Min 3 days pw in office)
13paye - 17.00 FCSA Umbrella (this role is deemed inside IR35)

Data Production, Report Generation, Data Migration, Salesforce & Power BI Experience -
Minimum Essential Skill
*You must be able to Develop & Produce Dashboards for Management Team using PowerBI*
Other Essential Skills
- Salesforce Ex
- Good Excel, data corroboration skills
- Power BI experience

May also suit Business Analyst or Data Analyst background

Are you an Professional Administrator, Customer Service Administrator, or Customer Service Co-ordinator looking to work with a well-known & well respected company?
Do you have customer service, account management or some form similar comparable background?
You may have been reporting data within Financial sector, Banking or Supply chain sector

Read on!

We have an opportunity with a local company in Solihull who are looking to source a person for a long term contract opportunity

If you feel you can cover most of the below bullet point and can demonstrate experience of the opening points of this description we would love to hear from you.
Candidates will have gained the following skills and experience through previous roles:

Presenting Data & Reports to show the following information

Previous Customer Service Experience
Tracking orders/accounts for customers
Liaising with internal colleagues
Travel arrangements
Coordinating with Internal and external support teams giving current situation reports.
Data Entry
Updating excel & SAP data entries
Possess good overall computer literacy & moderate Excel skills (pivot tables etc.)

Essential Skills


  • Salesforce Exp
  • Good Excel, data corroboration skills
  • Power BI experience

This is an urgent ongoing role, and the client is looking to schedule interviews immediately, with a view to commencing an opportunity with the next few weeks.
Although not a fully remote role, there will be scope to do some work from home


Pay rate dependant on experience/pay status

This role is deemed inside IR35
17.00 ph. (FCSA Umbrella Company - This role is deemed Inside IR 35) Paye 13.00 ph
Duration

Long-term, initially 12 months, very likely to extend beyond & expected to become ongoing

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