Temporary Accommodation Officer (temp: Birmingham)

A fantastic opportunity has emerged for a Temporary Accommodation Officer to join one of our most improved public sector clients just outside Birmingham in a temporary vacancy for the next 3-4 months, working from their Solihull office 1-2 times a week (although more frequently at the start to undergo training).

This is a full time role for 37 hours per week (Monday to Friday) and you will be expected to:

* Carry out the daily operational duties required for the client's temporary accommodation including private rented and supported accommodation managed by other providers.
* Deal with office administration, answering queries and ensuring all relevant paperwork is kept up to date and procedures followed to ensure the smooth running of the accommodation service.
* Assist residents/customers with maintaining their accommodation.
* Sign up all new households for allocated accommodation, completing associated paperwork and providing details of licence agreement to residents.
* Assist with the completion of Housing Benefit applications and check that forms are completed correctly as well as supporting documents to ensure a valid claim.
* Carry out risk assessments for all new residents, to ensure the correct allocation of accommodation.
* Work alongside the Housing Options team in the discharging of duties owed under the Homelessness legislation.

Experience of dealing with difficult customers in a face to face setting, as well as having a sound knowledge of homelessness would be a real advantage for this post. Please note a car driver/owner would be ideal, in order to visit clients outside of the office, so a local candidate to Solihull would be highly desirable.

Only applicants who feel they meet the above criteria and can start on short notice (1-2 weeks maximum) need apply, as our client is keen to hire for this role as soon as possible.