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Our client is a well-established and respected firm specialising in providing Employee Benefits solutions. They pride themselves on delivering tailored solutions to businesses, focusing on exceptional service to meet the specific needs of their clients. They are now seeking a skilled Employee Benefits Administrator to join their dedicated team in the Birmingham area.
In this role, the successful Candidate will work closely with Client Relationship Managers and Employee Benefits Consultants, playing a key role in managing and enhancing clients' workplace benefit schemes. If you enjoy building strong relationships and helping clients achieve their Employee Benefits goals, this is the perfect opportunity for you.
Key Responsibilities:
- Review and refine existing administrative processes to improve efficiency
- Liaise with clients and insurers to ensure smooth communication
- Provide regular updates to clients on insurer news and industry developments
- Assist with data gathering and validation for client renewals
- Prepare and check annual group risk accounts for clients
- Support the creation of renewal reports for products such as PMI, Group Risk, Cash Plans, and Dental
- Serve as the first point of contact for claims, invoicing, and general client queries
- Maintain strong relationships with employer clients, acting as a trusted point of contact
- Plan, organize, and prioritize workload to meet agreed service standards
- Ensure all client records are up to date and compliant with company procedures
- Attend training sessions to develop knowledge and skills relevant to the role
- Adhere to Financial Conduct Authority regulations and company policies
Skills and Experience Required:
- Previous experience in the financial services industry, preferably in Employee Benefits (Group Risk and / or PMI).
- Strong client-facing and relationship management skills
- Experience in group risk products (essential)
- Familiarity with private medical insurance (desirable)
- Awareness of compliance issues and adherence to regulatory procedures
- Professional qualifications (or willingness to study), such as IF1, IF7, or GR1
- Excellent organizational and communication skills, with a proactive and client-focused approach
If this seems like the role for you then apply online or for further information, then speak to one of our specialist consultant quoting reference NJR 15456
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