Customer Service Advisor

We are currently looking to recruit a Customer Service Advisor for our successful client in Alfreton, who offer long term development and opportunities for all.

To be considered for the role, you’ll require the following essentials:

• Proven experience of providing excellent customer service
• Problem solving abilities
• Excellent communication skills both written and verbal
• Previous Customer Service experience is desirable
• Good working knowledge of CRMs, SAP would be advantageous

Within this position, you’ll also be:

• The main focus will be to deal with a range of customer enquiries via telephone and email
• Ensuring a solutions focussed approach to each call  
• Understanding customers situation and being able to deal with the situation effectively and in a timely manner
• Ensure that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met

Additional Information:

£24000-£26000 per annum plus Over time and bonus

Various shifts between 8am and 6pm and will include some weekend working

Annual bonus scheme

25 days holiday plus banks

Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.

Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.

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