Customer Services Advisor

Your new companyA well-established and successful Housing Association, with a portfolio of almost 2,000 properties and aspirations of building more quality homes and having a positive impact on local communities.Your new roleYou will act as the first point of contact for customers and external organisations, monitor and respond to customer's emails and enquiries within set SLA's, be responsible for logging and triaging all new repair requests that come with updates, ensuring that emergency repairs are brought to the attention of the property team and provide residents with updates on their repair queries.You'll need to take a proactive approach in identifying recurring issues that residents are facing and aim to resolve these problems, continually looking for areas in which to improve the service offered, support residents in making rent payments and work with all residents in a calm and professional manner.What you'll need to succeedPrior experience in customer service and administration is required, while housing sector knowledge is desirable. The role aligns with the organisation's core values of care, adaptability, inclusivity, and resilience, ensuring a high standard of service for all stakeholders.What you'll get in returnA competitive salary, a supportive and inclusive team and opportunities for progression.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk