Back to search
Our client based in central Croydon are looking for an exceptional Service Manager, to be responsible for the overall operational management, profitability and performance of multiple contracts. This includes overseeing service delivery, managing budgets, targets and accurate reporting, demand and capacity management, ensuring adequate staffing and resources.
This role requires strategic leadership and operational expertise to ensure high-quality care and compliance with service standards.
Responsibilities includes:
Service Delivery:
To oversee the day-to-day operations of departmental services.Optimise the performance of the services in terms of customer service, process efficiency, activity levels, and capacity planning.
To manage a portfolio of services and lead a team to deliver agreed targets for all services.
Financial Management
Take ownership of the Profit and Loss (P&L) for department services, ensuring financial profitability, revenue and cost targets are met. Manage the service budget, monitor expenditure, and identify cost-saving opportunities.
Stakeholder Management:
Foster strong communication and collaboration with staff, ensuring alignment on service delivery goals.
Build and maintain relationships with internal stakeholders, including other services managers and support departments.
Performance and KPI Monitoring:
Accountable for meeting service performance targets and Key Performance Indicators (KPIs).
Monitor performance to ensure adherence to company guidelines and service delivery standards.
This role requires you to work on site for at least 4 days per week based in Croydon. Therefore you will need to live in commutable travelling distance to this location. They ideally want someone who is commercially focused, with strong leadership and team management skills, along with excellent financial acumen with experience of managing budgets and Profit & Loss. Excellent analytical skills are required in order to monitor performance and implement service improvements.
This is a great opportunity, to work with an ever expanding organisation. The salary is between £45,000 to £50,000 per annum. Please note that this role may involve travel to different locations or external stakeholder meetings.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
