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Job Title: Parts Advisor
Location: Croydon, London.
Salary: Up to £29,000 basic (depending on experience and brand accreditations) with a OTE of approximately £38,000
Join Our Team as a Parts Advisor - Drive Your Career Forward!
Are you ready to take on a vital role in helping us achieve our organisational goals? We're looking for a Parts Advisor Toyota Dealership in Croydon. If you have great product knowledge, a passion for exceptional customer service, and experience in an automotive environment, we want to hear from you!
This role would suit an experienced Parts Advisor who Is looking to grow within one of the UK's best brands, however we are also open to taking hiring from other industries if you have Parts experience. As we are happy to train you in the Toyota way of doing things.
A Little About You:
As a Parts Advisor, you will:
- Deliver outstanding customer service to retain loyal customers.
- Use your exceptional communication skills to provide a seamless experience.
- Maximise upselling opportunities while exceeding customer expectations.
- Collaborate with your team to ensure customers and technicians always have the parts they need when they need them.
What You'll Do:
Deliver Complete Customer Satisfaction:
- Understand and enhance the customer journey with unrivalled service.
- Provide clear, accurate estimates for parts, outlining costs and timescales.
- Recommend extra parts, accessories, and services to enhance the customer's experience.
Work as a Team Player:
- Coordinate with the Service Department for timely parts deliveries.
- Introduce customers to relevant service team members when additional work is required.
Comply with Standards:
- Ensure parts are ordered promptly and customers are informed when parts arrive.
- Follow all company policies, trade association standards, and statutory requirements, including health and safety.
Achieve Your Goals:
- Stay committed to delivering top-tier service in a fast-paced environment.
Your Skills:
- Relevant experience in an automotive environment is essential.
- Strong interpersonal skills to interact effectively with customers.
- The ability to work efficiently under pressure.
Why Join?
- Competitive salary with uncapped earning potential.
- Be part of a professional and supportive team in a dynamic environment.
- Access opportunities for career growth and development.
- Enjoy working in a company that values customer satisfaction and employee success.
What's Next?
If you're an experienced Parts Advisor with a track record of delivering great customer service in the automotive industry, this is your chance to grow and thrive with us.
Apply online today to start your journey with Toyota in Croydon!
