Aftersales Director

AR676 - Aftersales DirectorLocation: SomersetSalary: £80,000 + Bonusses & BenefitsOverview:First Military Recruitment are currently seeking an Aftersales Director on behalf of one of our clients. Our client are seeking a dynamic and experienced Aftersales Director to lead and oversee the operational activities of our organisation. The ideal candidate will have a strong background in material handling equipment, logistics, or a related industry.This role plays a pivotal part in driving operational excellence, ensuring efficiency, optimising service and parts performance, and fostering a culture of continuous improvement within the organisation.Duties and Responsibilities

• Develop and execute aftersales strategies in alignment with the company’s overall objectives.
• Lead aftersales planning to support organisational growth and profitability.
• Optimise processes, systems, and procedures to enhance productivity and cost-efficiency.
• Implement best practices in supply chain management, inventory control, and equipment handling.
• Set high standards by identifying performance gaps and driving best practices.
• Manage inventory and logistics for spare parts, ensuring availability and timely delivery to minimise equipment downtime.
• Identify opportunities for upselling and cross-selling aftersales services, including maintenance contracts, extended warranties, and training programmes.
• Utilise analytics to monitor key performance indicators (KPIs), such as service turnaround times, customer satisfaction scores, and revenue metrics.
• Leverage data insights to implement informed improvements.
• Manage and mentor a team of aftersales managers and support staff.
• Foster a culture of collaboration, accountability, and innovation.
• Maintain and enhance relationships with key suppliers and customers to ensure adherence to service level agreements.
• Ensure operational practices support exceptional service delivery.
• Monitor and manage operational budgets, identifying opportunities for cost savings and efficiency improvements.
• Contribute to financial forecasting and business planning activities.
• Drive the adoption of new technologies and systems to enhance operational capabilities.
• Stay abreast of industry trends and innovations in equipment handling.

Skills and Qualifications 

• Proven experience in a senior aftersales leadership role, ideally within the material handling equipment or logistics sector.
• Strong knowledge of supply chain processes, warehousing, and distribution operations.
• Demonstrable success in driving operational efficiencies and managing complex projects.
• Comprehensive understanding of health, safety, and compliance in a logistics or equipment handling context.
• Excellent leadership and team development skills.
• Strategic thinking and problem-solving ability.
• Exceptional communication and interpersonal skills.
• Results-driven with a focus on achieving measurable outcomes.
• Proficiency in operational software and data analytics tools.

Location: SomersetSalary: £80,000 + Bonusses & Benefits