Ecommerce Account Manager

We have a fantastic opportunity to join an Ecommerce business that are continuing to grow.

The business brings more than 25 years of ecommerce experience to enable some of the world’s leading brands connect seamlessly with online shoppers. Their talented teams across Europe ensure exceptional service and support

Our client is looking for an Account Manager to join their Ecommerce team in South Tyneside. In this role, you will be responsible for managing and growing their strategic Ecommerce account, developing strong relationship with key clients, enhancing their online presence, and driving revenue growth.

Responsibilities:

• Account Management: Build and maintain strong relationships with their Ecommerce clients, acting as the main point of contact for all account-related matters.
• Revenue Growth: Drive revenue growth by identifying opportunities for account expansion, cross-selling, and upselling. Develop account strategies and implement initiatives to achieve sales targets.
• Performance Analysis: Analyse account performance, identify areas for improvement and develop action plans to optimise sales and profitability using tools available. Monitor key metrics and provide regular performance reports to clients.
• Market Trends and Competitor Analysis: Stay up to date with industry trends, market dynamics, and competitor activities to identify opportunities and ensure our clients remain competitive in the eCommerce landscape.
• Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their value propositions to clients and support their marketing efforts.
• Customer Support: Provide exceptional customer support to address client inquiries, resolve issues, and ensure a high level of customer satisfaction. Collaborate with internal teams to ensure prompt and accurate resolution of client concerns.
• Collaboration: Collaborate with cross-functional teams, including finance, sales, and logistics, to develop and execute effective account strategies, promotional campaigns, and new product launches.
• Training and Education: support your clients to enhance their understanding of our Ecommerce platform, features, and best practices.
• Reporting: Prepare regular reports on account performance, revenue projections, and market insights to share with internal stakeholders.

Qualifications:

• Proven experience in Ecommerce account management or a related role.
• Strong understanding of the Ecommerce industry, including trends and platforms
• Excellent communication and interpersonal skills with the ability to build and maintain relationships with clients at all levels.
• Analytical mindset with the ability to analyse data, identify patterns, and make data-driven recommendations.
• Exceptional organisational and time management skills to manage multiple accounts and priorities simultaneously.
• Strong problem-solving skills and the ability to work independently with minimal supervision.
• Domestic travel may be required once or twice a month.

The business offers a competitive salary package, including benefits and opportunities for professional development.