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- 1-2 years of experience in IT support, preferably in an IT helpdesk or similar customer-focused environment, where they have honed their skills in troubleshooting and providing timely resolutions.
- Strong proficiency with Windows, macOS, Office 365 applications, and general software troubleshooting, enabling them to support a wide range of systems and applications.
- Familiarity with service ticketing systems (Solarwinds experience preferred but not essential), with the ability to log, track, and manage issues efficiently through to resolution.
- A full driving licence and the willingness to travel between locations as needed, ensuring flexibility and reliability in supporting various office sites.
- Excellent communication skills, with the ability to assist colleagues of varying IT expertise levels, explain complex issues in a straightforward manner, and provide clear guidance.
- Strong problem-solving abilities and the ability to handle incidents from first contact to resolution, taking ownership of issues and delivering timely solutions.
- A proactive approach to managing and resolving IT issues, with a focus on delivering excellent customer service, maintaining a positive user experience, and striving for first-time fixes.
In addition to your technical expertise, we’re looking for someone who possesses:
- Strong communication skills: The ability to communicate complex technical information in a clear and concise manner to colleagues with varying levels of IT knowledge.
- Customer service focus: A genuine desire to assist and support users, ensuring a positive experience while resolving issues efficiently.
- Adaptability: The ability to quickly adapt to new technologies and procedures, with a willingness to learn and grow in the role.
- Team player mentality: A collaborative approach to working with others, fostering positive working relationships and contributing to the success of the IT team.
- Attention to detail: A methodical approach to managing IT issues, ensuring accurate logging, resolution, and follow-up.
- Time management: The ability to prioritise and manage multiple tasks, ensuring that service levels are maintained and deadlines are met.
This is an excellent opportunity to grow your career in a supportive environment, where your contribution to IT operations and user satisfaction will be highly valued. If you're a team player with a passion for IT support, we'd love to hear from you!
