Sales Account Manager

This is an excellent opportunity to join a reputable manufacturing business in South Shields. Our client is seeking a Sales Account Manager to become an integral part of their team.

In this role, you will be responsible for managing a portfolio of customer accounts, fostering and maintaining strong relationships, addressing customer inquiries, and cross-selling a variety of products to both new and existing clients to achieve long term success.

Responsibilities:

• Manage the portfolio of sales accounts to achieve long term business aims.

• Management of top spend customers within the brand portfolio. 

• Develop positive relationships by offering great customer service to each account.
• Generate new business using existing accounts and leads from marketing activity.
• Resolve customer queries in a timely manner by engaging the full team.
• Report on the status of accounts and sales activity.
• Monitor agreed sales metrics to spot trends and influence future activity.
• Provide ideas to improve commercial and overall company performance.
• Contribute to growth of the commercial team and the business as a whole.

Requirements:

• Experience in an electrical or manufacturing sales role would be an advantage, but not a necessity.
• Hands on experience delivering exceptional customer service.
• Excellent communication skills
• Good organisational skills.
• Understanding of sales performance metrics.
• PC literate with knowledge of Microsoft Office and Sage Accounts.
• BA degree in Business, Marketing or other relevant field desirable.