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Customer Experience Researcher

Pertemps Newcastle
Posted 10 hours ago, valid for 16 days
Location

South Shields, Tyne and Wear NE332SD, England

Salary

£11.44 - £4 per week

Contract type

Full Time

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Sonic Summary

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  • Pertemps is seeking a Tele Researcher for a long-term temporary position in South Shields within the Call Centre sector.
  • Candidates should possess excellent communication skills and be comfortable making cold calls.
  • This role is expected to last until Christmas, with the possibility of extension into January.
  • The position requires proficiency in Microsoft Office and the ability to accurately record and input data, with prior contact center experience being desirable but not essential.
  • Salary details are not provided, but candidates should ideally have prior experience in a similar role.
Pertemps have a fantastic opportunity for a Tele Researcher to join one of our new local clients within the Call centre sector in South shields for a long term temporary position. The right candidate must have great communication skills and be comfortable making cold calls and speaking with people from diverse backgrounds.

This role will be a temporary assignment running up until Christmas and may be extended through to January.

Responsibilities
  • Conduct Phone Interviews/Surveys
  • Contact respondents by phone (using lists provided) to gather data.
  • Ensure that all questions are answered clearly and thoroughly.
  • Gather and synthesize information based on research goals.
  • Assist with analysis and report writing as needed.
  • Maintain confidentiality of sensitive data
  • Work closely with other team members to achieve research objectives.
Essential experience
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)
  • Accurately record and input data
  • Clear, articulate, and professional phone manner.
Desirable experience
  • Experience within a contact centre environment however this is not essential.
If this role is of interest please apply or for more information please call (phone number removed) or email (url removed)

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