Customer Experience Researcher

Pertemps Newcastle & Gateshead

Posted 2 days ago, valid for a month

South Shields, Tyne and Wear NE332SD, England

£21,524 per annum

Full Time

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Pertemps have a fantastic opportunity for a Tele Researcher to join one of our new local clients within the Call centre sector in South shields for a long term temporary position. The right candidate must have great communication skills and be comfortable making cold calls and speaking with people from diverse backgrounds.

This role will be a temporary assignment running up until Christmas and may be extended through to January.

Responsibilities

Conduct Phone Interviews/Surveys
Contact respondents by phone (using lists provided) to gather data.
Ensure that all questions are answered clearly and thoroughly.
Gather and synthesize information based on research goals.
Assist with analysis and report writing as needed.
Maintain confidentiality of sensitive data
Work closely with other team members to achieve research objectives.

Essential experience

Excellent written and verbal communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Accurately record and input data
Clear, articulate, and professional phone manner.

Desirable experience

Experience within a contact centre environment however this is not essential.

If this role is of interest please apply or for more information please call 0191 255 7977 or email

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