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About The RoleROLE OVERVIEW The Healthcare & Education Division of OCS Group has an exciting opportunity become available at one of its prestigious contracts in West London. OCS is recognised throughout the world as a market leader within the Healthcare and Education sector and strives to make people and places the best they can be.The role is responsible for leading a team of employees to provide a integrated Soft FM service to a NHS Mental Health contract located in the West London Region; managing all operational teams employed to ensure efficient and effective Catering, and Cleaning services; delivering services provisions in line with agreed budgets and service specifications; monitoring and reporting on the quality of service and financial performance of the contract, to include service reporting, KPI management and record keeping whilst driving innovation in service delivery to the client.This high-profile NHS Exemplar status contract has a revenue c£6m across 27 sites. OCS is now looking for an experienced Contract Manager, strong catering background (with Fresh cook operations), supported with Cleaning service knowledge; ideally (but not essential) within a Mental Health services background.KEY TASKS & RESPONSIBILITIES
- Develop and implement operational procedures for the company.
- Provide strategic and tactical support to all sites within assigned portfolio of work.
- Ensure ISO compliance on-sites in the managed portfolio.
- Oversee the management of Catering & Cleaning services provided by both staff and sub-contractors to ensure compliance with the service level agreements and budgetary considerations.
- Develop and maintain relationships with client/end user decision makers.
- Ensure professional quality of service delivery and compliance with legislative requirements.
- Assist in the development of proposals including client liaison, input into design and developing of service delivery proposals and business growth.
- Set and oversee the budgets for each site within your managed portfolio.
- Project management of new initiatives from inception to successful completion.
- Provide monthly reports and management information in line with client requirements.
- Drive forward both service accreditations, social value and environmental agendas.
- Ensure compliance with all aspects of the contracts, and responsible for all aspects of health and safety on site. QUALIFICATIONS, SKILLS & EXPERIENCE
- Strong numeracy and literacy skills
- Operational knowledge of budgets and P&L accounts.
- Excellent interpersonal skills (communication, presentation, persuasion and motivation)
- Proven experience of managing outsourced commercial contract Catering & Cleaning, (Additionally Security would be a benefit but not essential)
- Excellent organisational skills
- Lateral thinker (innovation)
- Knowledge of NHS 2021 Cleaning standards
- Food Safety Level 3 (Level 4 Desired)
- Computer literate - Microsoft packages including Excel, Power BI and the use of people management software
- IOSH
- Social values knowledge (Desired)
- IWFM Membership (Desired)
- Multi-Site management experience (Desired)
- Educated to degree level (desirable) CORE EXPECTATIONS
- To adhere to all company policies and procedures.
- To operate within the company core values, Trust Respect, Empowerment and Unity.
- To attend training sessions and company briefings when required.
- To comply with all health and safety regulations and to ensure that any incidents or concerns are reported to the line manager, safety audits are undertaken.
- Holds and maintains a full UK driving license. With ability to travel to multiple sites.
- Perform audits/ management across all contract sites are actioned.
- To support the wider business when appropriately requested by the Area Director.
- Flexible in the working approach to ensure service excellence.
About The CompanyOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
