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Quality Assurance (QA) Associate
Salary: £25,095 - £27,500 per annum DOE
Hours: Monday - Friday - 37 ½ hours per week
Location: Central Southampton (Hybrid working options after probationary period)
Contract: Full-Time, Permanent
Ready to launch your career in Quality Assurance? Our client, an award-winning and rapidly growing fintech company, is looking for a driven and detail-oriented Quality Assurance Associate to join their team in Southampton. They are passionate about delivering exceptional customer service, reflected in their "Excellent" Trustpilot score (4.9!). If you're eager to learn, thrive in a fast-paced environment, and want to contribute to a company that truly values its customers and employees, this is the perfect opportunity for you.
As a Quality Assurance Associate, you'll play a crucial role in developing and managing the quality assurance processes.
Mian Responsibilities:
- Conducting regular quality audits, including call listening, across all Operations areas (Originations, Complaints, Underwriting, and Servicing).
- Monitoring and providing feedback on individual and team quality metrics, creating detailed reports for Operations management and the Senior Management Team.
- Collaborating with Operations teams to develop and implement action plans for quality improvement.
- Monitoring control effectiveness and recommending improvements.
- Identifying and implementing process improvements.
- Promoting continuous improvement across all operational areas.
Skills/Experience Required:
- Excellent written and verbal communication skills.
- Exceptional attention to detail.
- High level of integrity.
- Strong team player with excellent stakeholder management skills.
- Critical thinking and problem-solving abilities.
- Excellent time management and prioritisation skills.
- Proficiency in MS Office (Excel, Word, PowerPoint).
- Ability to adapt to changing priorities and work in a dynamic environment.
- Experience in report writing or presenting findings.
- Previous experience in quality assurance, call monitoring, or coaching (not essential).
- Experience analysing data to identify trends.
- Experience in customer service or client-facing roles.
In return for your hard work and commitment, our client offers fantastic benefits, including:
- Competitive salary
- Annual bonus
- 22 days holiday + bank holidays (increases with service)
- Life Assurance (4x salary)
- Dental Scheme
- Cycle to Work Scheme
- Pension Scheme (5% employer match)
- Perkbox (discounts on well-known brands)
- Help @ Hand (free GP & wellbeing services)
- Optional Paid Volunteering Time
- Regular social events
Apply now and be part of their exciting journey!
