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Our client is seeking a proactive and organised Branch Coordinator to provide essential administrative support to the branch manager. In this role, you will be responsible for planning and scheduling engineer jobs, ensuring that both internal and external customer needs are met in line with service excellence and agreed SLAs. You'll play a key role in increasing the utilisation of engineers in your designated areas, contributing to the overall success of the branch.
Key Responsibilities:
- Coordinate and schedule engineer jobs in line with customer needs and service agreements.
- Provide administrative support to the branch manager with a proactive approach.
- Support your team in delivering the ESG Strategy - Decade to Deliver.
- Maintain a high level of organisation, ensuring that all tasks are completed within set time-frame.
- Handle sensitive information discreetly and maintain confidentiality.
- Work both independently and as part of a team to solve problems and make decisions as required.
What You'll Need:
- Strong administrative skills, ideally within a customer service environment.
- Experience working in a fast-paced administrative or customer service role.
- Proficiency in MS Office.
- Excellent organisational skills and attention to detail.
- Ability to manage a varied workload while consistently meeting deadlines.
- Strong interpersonal skills and the ability to work well within a team.
What We Offer:
- 26 days holiday (plus bank holidays).
- Life assurance.
- Pension scheme.
- Canteen facilities.
- Opportunities for training, development, and career progression.
- Voluntary Health Cash Plan.
- My Staff Shop: Access to discounts and offers from various suppliers.
- Green Commute Initiative: Cycle to work scheme.
- Vita - Employee Assistance Program (EAP), providing free and confidential support for personal and professional challenges.
If you're an organised and self-motivated individual looking to take on a dynamic role with plenty of room for growth, we want to hear from you! Apply today and become part of a supportive and fast-paced team.
