Back to search
Role: Service Desk AnalystREF PSR1JP(phone number removed)
Contract Length: 12 months
Location: Southampton
IR35: Inside
Pay Rate to Intermediary:200 per day
Spinwell is recruiting for a Service Desk Analyst for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SERVICE DESK ANALYST
-
Desk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment.
-
Responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams. A service desk analyst interacts with customers.
-
At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to management.
SKILLS/EXPERIENCE OF THE SERVICE DESK ANALYST
-
Typical Skills: Track, log and correct information to protect assets and components. Know about developing process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies.
-
Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user. Own an issue until a new owner has been found or the problem has been mitigated or resolved.
-
Produce relevant reports in a standard format in an agreed timeframe, adding a commentary that provides an interpretation for the data set. Know about the subject matter and understand what it involves.
-
Have an awareness or understanding of user experience analysis and its principles.
-
Excellent organisational and time-management skills, Strong attention to detail, excellent verbal and written communication skills.
If you areA Service Desk Analyst.apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
