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- Greeting customers and helping them to effectively find what they are looking for.
- Inspiring customers’ tiling projects.
- Successfully completing sales accurately and efficiently.
- Continually learning about our product ranges which we regularly update to meet changing tile trends.
- Provide exceptional customer service and guidance to all customers.
- Engage with clients to understand their design preferences, requirements and budget constraints.
- Conduct thorough needs assessments to determine the most suitable design solutions for clients' spaces or projects.
- Build strong relationships with clients, establishing trust and rapport to ensure customer satisfaction and repeat business.
- Actively promote and sell design, products and solutions to clients.
- Prepare detailed design proposals and product recommendations (which includes other material samples) and produce visual drawings if required.
- Present design solutions to clients, addressing their technical necessities and feedback and making necessary revisions where required to generate sales.
- Efficiently provide accurate and detailed product information, pricing, quotes, sales orders and after sales care to seamlessly facilitate the sales process.
- Close sales deals in a professional and timely manner.
- Continually learn about our product ranges which we regularly update to meet changing tile trends.
- Work as part of a team to ensure a welcoming and tidy showroom.
- Stay up-to-date with the latest design trends, products, and industry developments.
- Share your expertise with clients by providing insights and recommendations on design choices, materials, and finishes.
- Share your expertise with the internal team. Help to curate display solutions for our showrooms and give direction to the new product forum.
- Key holder – opening and closing the showroom.
- Assisting with showroom paperwork.
- Endorse and promote a positive and conscious health and safety culture within the Company.? Take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
- Ensure compliance with all health and safety, quality and human resource policies and procedures
- Proven experience as a design consultant or sales consultant in the interior design industry, with an excellent understanding of current design trends and fashions.
- Strong understanding of design principles, space planning, and aesthetics.
- Experienced in working in luxury retail with a deep appreciation for high-end products, as well as a keen awareness of the level of service and knowledge expected by customers in this market.
- Exceptional communication and interpersonal skills to effectively collaborate with clients and internal stakeholders, with the ability to build and nurture relationships with discerning clientele.
- Demonstrated ability to present and sell design concepts to clients.
- Proficiency in design software and tools (e.g., Virtual Worlds, AutoCAD, SketchUp, Adobe Creative Suite) is preferred.
- Knowledge of construction materials, finishes, and product specifications.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Results-oriented mindset with a proven track record in achieving sales targets.
