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Are you interested in a position in sales support? We are currently seeking a Customer Service Advisor for an outstanding company situated in central Southampton. This is an immediate opportunity for a full-time, permanent role with a reputable organisation known for its low staff turnover and commitment to internal growth. You will be joining a Customer Service team responsible for sales support and various administrative tasks.
The Company:
- A nurturing workplace that prioritises employee retention
- Well-defined routes for career progression
- Continuous training and development opportunities
- An opportunity to join a team that appreciates your contributions
Your Role Will Include:
- Manage customer orders and proactively ensure that customer expectations are met by collaborating with sales and other departments to enhance the customer journey.
- Handle inbound calls from customers with professionalism and care, utilising sales skills and excellent product knowledge to offer a range of products and services.
- Resolve customer queries and provide exceptional service, ensuring satisfaction with every interaction.
- Offer detailed information and quotations tailored to meet customer needs.
- Monitor the team inbox and promptly respond to email enquiries.
- Make follow-up calls to customers regarding their accounts to maintain strong relationships.
- Use the CRM system to plan daily activities, maintain regular contact with customers, and identify and re-engage with non-trading customers.
The Person:
We are looking for a candidate who has prior experience in sales support, whether by directly assisting a team or by working in a sales and service capacity.
- A confident telephone manner and strong communication skills
- Good people skills with the ability to thrive in a busy environment
- A proactive attitude and a passion for helping customers
Additional Information:
- Working hours are from 8:00am to 5:30pm, Monday through Friday
- The schedule follows a two-week rotation
- The first two weeks are from 8:00am to 5:00pm, followed by two weeks from 8:30am to 5:30pm
- Salary ranges from £28,000 to £32,000, reflecting the city centre location where local parking costs between £8 and £10 per day. Most team members commute by car and park in the area.
- 25 days of annual leave plus bank holidays
- Contributory Pension scheme (4.5% from Employee and 4.5% from Employer)
- An abundance of exciting benefits and perks at work
Rafferty Resourcing:
Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie.
