Customer Service Administrator

Customer Service Administrator

• Location: Southampton
• Job Type: Full-time, 6-month Fixed Term Contract
• Salary: Up to £25,000 per annum

Day-to-day of the role:

• Respond to and resolve stakeholder issues promptly to ensure high levels of satisfaction.
• Perform various administrative tasks to support team operations, maintaining efficiency and organisation.
• Liaise with both internal and external staff to facilitate smooth service delivery, acting as a key point of contact.
• Manage and operate service desk ticketing software efficiently, ensuring all tickets are handled within agreed timeframes.

Required Skills & Qualifications:

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Excellent communication skills, capable of effective interaction via telephone, face-to-face, and email.
• Strong interpersonal skills with the ability to engage with various stakeholders and build relationships.
• Ability to prioritise tasks and work effectively under tight deadlines, managing time efficiently.

How to Apply:

To apply for the Customer Service Administrator position, please submit your updated CV. Ensure that your application highlights your relevant experience and skills in relation to the role.