SonicJobs Logo
Login
Left arrow iconBack to search

Customer Service Agent

Brook Street UK
Posted 18 hours ago, valid for 6 days
Location

Southampton, Hampshire SO152AE, England

Salary

£28,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

info
  • The job is located in Southampton Central and requires working 37.5 hours per week with shifts typically between 8 AM and 6 PM, including one Saturday per month and one bank holiday per year.
  • The salary is competitive and includes amazing perks and a quarterly bonus scheme.
  • Brook Street Recruitment is seeking friendly, positive, and driven individuals, with no prior experience required as training will be provided.
  • Candidates should be natural communicators with a positive attitude, eager to learn, and enjoy working in a lively, team-oriented environment.
  • Employees will enjoy 22 days of holiday plus bank holidays, along with additional benefits such as life cover, a cycle-to-work scheme, and wellbeing support.

Location: Southampton Central (right by the train station!)
Hours: 37.5 per week, shifts between 8 AM - 6 PM*, typically 1 Saturday per month & 1 bank holiday per year (*subject to business growth).
Salary: Competitive + Amazing Perks & Bonus Scheme!

Brook Street Recruitment is excited to be working on behalf of one of the UK's most dynamic and fast-growing companies! This is not your typical call centre job - it's an opportunity to join a social, ambitious, and energetic team where every day is different.

We're looking for friendly, positive, and driven individuals who want to be part of something big. If you love chatting with people, problem-solving, and making a genuine impact, keep reading!



Why You'll Love This Role

  • Fast-Paced & Fun - Work in a vibrant office where no two days are the same.

  • Social & Supportive Team - Regular team events, parties, and after-work hangouts.

  • Growing Company - Join a business that's making waves in the industry.

  • Career Growth - We invest in you with training, coaching, and clear progression paths.



What You'll Be Doing

  • Helping customers over the phone, email, and SMS - no script reading, just real conversations.

  • Finding solutions for customers, always with fairness and empathy.

  • Problem-solving and multitasking - whether it's handling accounts, working with third parties, or supporting customers, you'll do it all.

  • Bringing energy and enthusiasm every day. We want motivated, people-focused team players who love to make a difference.



What We're Looking For

  • A natural communicator - You love chatting and can build trust quickly.

  • Positive attitude - You bring enthusiasm and resilience to every call.

  • Team player - You enjoy a lively, friendly work environment.

  • Eager to learn - No experience needed! We'll teach you everything you need to know.



The Perks You'll Love

  • Quarterly Bonus Scheme - Earn extra cash for doing what you do best.

  • Social Life - Summer & Christmas parties, quiz nights, and team-building activities.

  • No late Fridays! We all finish at 5 PM on Fridays to kick-start the weekend.

  • Holiday Perks - 22 days off (+ bank holidays), increasing with service.

  • Employee Perks - Life cover, cycle-to-work scheme, pension, and discounts on top brands.

  • Wellbeing Support - Free GP access, counselling services, and health perks.

  • Career Growth - We'll support your development every step of the way.



Ready to Join the Team?

If you want to be part of a social, ambitious, and growing company where you can build a career and have fun doing it - this is the place for you!

Apply today and let's chat about your next big opportunity!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.