Service Advisor

Service Advisor - Main Dealer, Hedge End

We are looking for an experienced Service Advisor to join a prestigious Main Dealer in Hedge End. If you are dedicated to delivering exceptional customer service and have a background in the automotive sector, this could be the perfect role for you.

Key Information:

• 40 hours per week, Monday to Friday
• 1 in 8 Saturdays - a rare advantage in the automotive industry
• Salary between 28,000 to 32,000, with bonuses and overtime
• OTE of 35,000 to 38,000

Key Responsibilities:

• Act as the main point of contact for customers, managing their vehicle service and repair needs
• Provide accurate information on service timelines, costs, and additional work required
• Liaise with technicians to ensure work is completed on time and to a high standard
• Handle customer queries, concerns, and complaints, ensuring a positive resolution
• Maintain accurate records of customer interactions, vehicle status, and follow-up requirements
• Upsell additional services and products, contributing to department revenue
• Ensure customer satisfaction by delivering a high level of professional service at all times

Requirements:

• Previous experience as a Service Advisor in the automotive industry
• Strong communication and customer service skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Excellent organisational skills and attention to detail
• Knowledge of automotive repair processes and terminology
• IT literacy, including experience with dealership management software (Kerridge, Pinnacle, etc.)
• A valid UK driving licence is essential

If you are interested in joining a supportive and professional environment with excellent benefits, please contact us today via LinkedIn or call Alecto Recruitment on (phone number removed).