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Job Title                          Contract Support / Helpdesk
Based                               Southampton
Purpose Of The Job
Provide an operationally sound service to both internal and external clients.
Main Duties And Responsibilities
- Day to day operation of a QFM and Financial system
- Day to day liaison and updates with key customer
- Day to day liaison and updates with management team
- Day to day liaison and organisational assistance to the engineering team
- Ensuring that SLA and KPI’s are met through effective management of the QFM system
- Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
- Positively respond to both our internal and external customers through effective communication and personal accessibility.
- Understand procedures and processes and operate them to the required standard.
- Achieve results within quality and time restraints.
- Perform with an understanding of business requirements and changes and ensuring continuous improvement.
- Actively participate in a diverse and effective team.
- Convey messages and ideas clearly and openly.
Person Specification
Education
A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.
Training
Good PC based skills, with experience in Word/Excel and Outlook – intermediate to advance level.
Experience
Previous experience of a customer-facing role.
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Aptitudes                                         Â
- Must demonstrate a strong sense of customer focus.
- Excellent verbal, and good basic standard of written, communication skills.
- Self-motivated and systematic.
- Results/ task orientated, attention to detail and accuracy.
- Excellent time management and organisational skills.
- Commitment to continuous improvement.
- Ability to work as part of a team, as well as independently.
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