- Make outbound calls to offer additional products to existing customers and other warm leads.
- Handle inbound calls from customers and provide suitable quotations.
- Make accurate cost calculations, providing customers with quotations.
- Supporting the customer with all necessary information in order to make an informed decision/purchase.
- Regularly achieve sales, service and activity targets, utilising skills gained from training using a consultative and confident approach.
- Highlight product features and benefits based on identified customer needs.
- Maintain appropriate methods of communication through the sales and service process.
- Ensure customer records are kept up to date and payments are in line with security protocols.
- Ensure that all policies and procedures are adhered to at all times, including Health and Safety, training, meetings and industry developments.
- Effective questioning and listening skills.
- Strong organisational and interpersonal skills.
- Strong verbal and written communication skills with precise comprehension.
- Able to work to agreed performance targets.
- Able to work to tight deadline and under pressure.
- Computer literate with MS Office.
- Can use initiative and problem solves.
- Brings a positive mental attitude and enthusiasm to tasks.
- Demonstrate a smart approach to persuasion and negotiation.
- Proven successful background in a Telephone sales and customer focused environment.
- Ability and determination to consistently overachieve targets.
- A smart and dynamic approach to inbound and outbound sales.
- Competent in handling and overcoming customer objections.
- Excellent negotiation and persuasion skills.
- Pension.
- 25 days annual leave plus bank holidays.
- Birthday off.
- Buy and sell holiday allowance.
- Discounted gym membership.
- Perk box - various discounts from high street retailed.
- Numerous social events.