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Manufacturing business requires a Supply Chain Assistant. The role has a mix of operational and administrative tasks around; supply chain planning, customer services and order management. The position is available on a 12 month FTC.
The Supply Chain Assistant will report to the Fulfilment Manager and be responsible for supporting order management and supply chain planning activities in MRP/ERP and ensuring effective material flows. The Supply Chain Assistant would not need experience in all of thee areas, but an understanding of supply chain, customer services and MRP/ERP systems would be beneficial.
Specific duties of the Supply Chain Assistant include:
- Monitor customer service inbox for general enquires and new orders. Communicate order acknowledgments
- Process orders within the ERP system
- Handle and resolve customer queries and escalations
- Coordinate with production teams, supply chain and other departments to ensure on-time delivery of products
- Manage KPI's relating to on-time delivery and product lead-times
Supply Chain Assistant applicants should meet the following criteria:
- Previous experience in supply chain, order management, customer service, production planning or materials planning
- IT literate, strong knowledge of MS Excel, Word, PowerPoint and Teams
- Excellent communication and teamwork skills
- Comfortable working on a 12 month FTC basis
